db999 Terms and Conditions

1 General Provisions and Applicability

db999 is a digital platform providing online betting and casino services in Bangladesh. These terms and conditions ("Terms") apply to every individual ("User") who uses the db999 website and related services.

By creating an account, making a deposit, or playing any game on our platform, you automatically agree to these terms. If you disagree with these terms, please refrain from using our services.

db999 reserves the right to modify, revise, or cancel any part of these terms at any time without prior notice. The most recently updated terms will always be published on this page. It is the user's responsibility to check this page regularly.

2 Eligibility and Account Registration

2.1 Age Requirement

To open an account and use services on db999, the user must be at least 21 years of age or older. The platform's services are available only to those aged 21 and above. Opening an account by minors is strictly prohibited.

db999 may at any time request a national identity card or other valid identification document for age verification. An account may be suspended until verification is complete.

2.2 Single Account Policy

Each user may create only one account. If an attempt is made to create multiple accounts, or if suspicious activity is confirmed, all accounts will be closed and their balances may be forfeited.

2.3 Responsibility to Provide Accurate Information

It is mandatory to provide accurate and complete personal information at the time of registration. db999 reserves the right to close an account if incorrect information is provided. Any change in information must be reported to the support team immediately.

2.4 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. Allowing anyone else to use your account is prohibited. If you notice any unauthorised access to your account, notify the support team immediately.

3 Deposits and Withdrawals

3.1 Accepted Payment Methods

db999 currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.

3.2 Limits

• Minimum deposit amount: ৳200 (for each method).
• Minimum withdrawal amount: ৳1,000.
• Maximum limits depend on the user's verification level and account history.

3.3 Withdrawal Processing Time

Approved withdrawals are generally completed within 5 to 30 minutes. Additional time may be required during the verification process or in unusual circumstances.

3.4 Legitimacy of Funds

The user must ensure that deposited funds come from entirely legitimate sources. Using the db999 platform for money laundering or any other illegal activity is strictly prohibited.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members at db999 have the opportunity to receive a 100% bonus on their first deposit up to ৳10,000. A 10x wagering requirement applies to this bonus.

That means if you deposit ৳1,000 and receive a ৳1,000 bonus, you must place a total of ৳20,000 (2,000 × 10) in bets before withdrawing. The bonus amount cannot be withdrawn before the wagering requirement is met.

4.2 Terms of Promotion Use

• Each promotional offer has its own validity period; the bonus is automatically cancelled once it expires.
• If an attempt is made to take advantage of bonuses through multiple accounts, all accounts will be closed.
• db999 reserves the right to modify or withdraw any promotion at any time.
• In any dispute related to bonuses, db999's decision will be considered final.

4.3 VIP Program

db999's VIP program has three tiers:

• Bronze: Weekly cashback up to 0.3%.
• Silver: Weekly cashback up to 0.7%.
• Gold: Weekly cashback up to 1.0%.

Users can advance to higher tiers based on regular play and loyalty to the platform. Additional benefits and promotions are available at each tier.

5 Betting and Gaming Rules

5.1 Validity of Bets

Once confirmed, a bet cannot be changed or cancelled. If an incorrect odds or limit is displayed due to a technical error, db999 reserves the right to cancel the relevant bet.

5.2 Settlement of Gaming Results

All game results are determined through technically verified random number generators (RNG) or live dealers. If you have any dispute regarding a result, contact us via 24/7 live chat.

5.3 Prohibited Conduct

The following activities are strictly prohibited:

• Identifying and exploiting system vulnerabilities or bugs.
• Applying bonus arbitrage or any other fraudulent strategy.
• Attempting unauthorised access to other users' accounts.
• Placing bets using automated bots or software.
• Collusion or coordinating with other players to manipulate a game.

For any of the above violations, db999 may suspend or close the account and forfeit deposited funds.

6 Privacy and Personal Data

db999 gives the highest priority to protecting users' personal information. All data transfers are secured through SSL encryption technology.

For detailed information on how we collect, store, and use your data, please read our Privacy Policy page. By accepting these terms, you also consent to the privacy policy.

db999 may provide information to authorities where required to meet legal obligations.

7 Responsible Gaming

db999 considers responsible gaming to be part of our core values. We believe that gambling should be for entertainment purposes only, not as a solution to financial pressure or problems.

7.1 Self-Control Tools

Users may take advantage of the following options if they wish:

• Setting deposit limits (daily, weekly, or monthly).
• Requesting account suspension for a specified period.
• Option to permanently close the account.

To learn more about this, visit our Responsible Gaming page or contact us via 24/7 live chat.

8 Intellectual Property

All content on the db999 platform — logos, graphics, text, software, databases, and other materials — is the intellectual property of db999 or its relevant licensors.

Reproducing, distributing, or commercially using any content without prior written permission from db999 is prohibited. Information may be used in limited quantities for personal and non-commercial purposes.

9 Limitation of Liability

db999 is not liable for any loss or delay caused by technical errors, server outages, or internet connectivity issues. However, we always strive to resolve such issues promptly.

db999 is not directly liable for failures or delays in third-party payment processing services. In such situations, our support team will work to find a resolution.

10 Dispute Resolution

For any dispute or complaint, first contact us via 24/7 live chat or email ([email protected]). The support team is able to resolve most issues quickly and effectively.

Time limit for submitting a dispute: complaints must be raised within a maximum of 30 days from the date of the relevant transaction or incident. Complaints submitted after this period may not be considered.

11 Account Closure and Termination

A user may request to close their account at any time. Any remaining balance should be withdrawn before the account is closed.

db999 may close an account without notice in the following cases:

• Violation of any provision of these terms.
• Fraudulent or suspicious activity.
• Providing incorrect or false information.
• Failure to pass age verification.
• Harmful conduct towards other users.

Relevant provisions of these terms remain in effect even after account termination.

12 Applicable Law and Jurisdiction

These terms will be governed by applicable law. If any legal dispute arises between both parties, an attempt will be made to resolve it through discussion.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect.

13 Contact and Support

For any questions or comments regarding these terms and conditions, please contact us:

• 24/7 Live Chat: direct support in Bengali.
• Email: [email protected]

Our support team will always be there for you.