db999 Privacy Policy

Introduction and Purpose of the Policy

db999 is a safe and reliable online betting and casino platform for players in Bangladesh. We place the highest priority on our users' privacy and remain vigilant in protecting their personal information.

This privacy policy will inform you about what types of information db999 collects from you, why it is collected, how that information is used, with whom it may be shared, and what steps we take to protect your information. This policy applies equally to the db999 website, mobile application, and other digital services.

Please read this policy carefully before you start using our platform. If you do not agree with any condition of this policy, please refrain from using our services. Contact us for any questions.

Information We Collect

db999 collects various types of information in order to provide its services. This information is divided into two main categories:

2.1 Information You Provide

When you register with db999 or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID (NID) or passport number (for identity verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay number or bank account details)
• Other information provided during communication

2.2 Automatically Collected Information

When you use the db999 platform, our system automatically collects the following technical information:

• IP address and device type
• Browser type and version
• Operating system information
• Page visit logs, session duration, and click patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

Purpose of Using Information

db999 uses collected information for the following purposes:

3.1 Account Management and Service Delivery

• To create, verify, and manage your account
• To process deposits and withdrawals
• To provide gaming services and bonus offers
• To deliver winnings to your account

3.2 Security and Compliance

• To detect and prevent fraudulent activity
• To comply with anti-money laundering (AML) regulations
• To carry out user identity verification (KYC)
• To prevent unauthorized access to accounts

3.3 Communication and Support

• To provide support via 24/7 live chat and email
• To send important account notifications
• To resolve technical issues

3.4 Improvement and Research

• To improve the quality of our platform and services
• To develop new features and services
• To analyze user experience

Information Sharing and Disclosure

db999 does not sell your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

We share information with trusted technology partners who provide specific services on our behalf — such as payment processing, cloud storage, security verification, and analytics. These partners are contractually bound to comply with the rules of our privacy policy.

4.2 Legal Obligations

If disclosure of information is required due to a court order, government directive, or legal requirement, db999 is obligated to comply. We always operate in accordance with applicable law.

4.3 Business Changes

If db999 undergoes a business restructuring, merger, or acquisition, user information may be transferred to the new party. You will be given advance notice in such cases.

4.4 With Your Consent

Outside of the cases above, we will obtain your explicit consent before sharing your information in any other circumstance.

Cookies and Tracking Technologies

db999 uses cookies and similar technologies on its platform. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Collect anonymous data to understand user behavior.

5.2 Cookie Controls

You can reject cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work properly.

Data Protection and Security

To ensure the security of your information, db999 has adopted industry-standard technical and organizational measures:

• All data transmissions are secured through SSL (Secure Socket Layer) encryption technology
• Sensitive information is stored in encrypted form
• Strict access control policies are enforced — only authorized personnel can view data
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication (2FA) is available
• Suspicious activity is automatically detected and prevented

While we strive to ensure maximum security, data transmission over the internet is not completely secure. We therefore advise you to keep your login credentials private and to log out of your account after using an unfamiliar device.

Data Retention Period

db999 retains your personal information only for as long as it is necessary or legally required:

• All information is retained while the account is active
• Certain information may be kept for a specified period after account closure for legal reasons
• Transaction records are retained for a defined period in accordance with financial regulations
• After the specified period, information is securely deleted or anonymized

Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Right to Access

You can request from db999 at any time to find out what information we hold about you and how it is being used.

8.2 Right to Rectification

If any of your information is incomplete or incorrect, you can request that it be corrected. Some information can also be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, this right may be limited in cases of legal obligations and active accounts.

8.4 Right to Opt Out of Marketing Communications

You can unsubscribe from our promotional emails or messages at any time. However, it is not possible to stop sending transaction and account-related notifications.

8.5 Right to Lodge a Complaint

If you have any complaint about the handling of your information, contact us directly. We will try to provide a resolution as quickly as possible.

Protection of Minors

db999 strictly does not provide services to anyone under the age of 21. Our platform is for adults (21+) only.

We take age verification steps at the time of registration. If it comes to our attention that a minor is using our services, we will immediately close their account and delete the information collected. If you believe a minor is using our platform, please contact us.

International Data Transfers

db999 primarily operates in the Bangladesh market. However, some data may be processed on servers in other countries for the purpose of providing technical services.

For such transfers, we ensure that the destination country or organization maintains adequate data protection measures and is contractually bound to uphold our standards. International transfers are also kept secure through SSL encryption.

Third-Party Links and Services

The db999 platform may at times incorporate services from third-party game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, etc.).

These third parties have their own privacy policies which are outside the control of db999. We are not responsible for their handling of information. It is recommended that you read the privacy policy of any third-party platform before using it.

Policy Changes and Updates

db999 may update this privacy policy from time to time. For significant changes to the policy, we will notify you in the following ways:

• By sending a notification to your registered email address
• By displaying a notice on screen when you log in to the platform
• By changing the "Last Updated" date at the top of this page

Continuing to use our services after an update will be considered as your agreement to the revised policy. Visit this page regularly to stay up to date on the latest policy.